Please note: Research findings should be directly attributed to albertapatients.ca.

 

(EDMONTON) Patients express high levels of satisfaction with the care they receive from primary care doctors in Alberta, according to a recent survey conducted by albertapatients.ca. In the March 2017 survey, over seven-in-ten (72%) rate their overall last experience with an Alberta primary care doctor as “excellent/very good” (5 or 4 on a 5-point scale).

 

The results also pointed to several significant “non-medical” impacts on patient satisfaction; chief among them being a patient’s relationship with a family doctor. The survey reveals that patients receiving care from a regular family doctor tend to report higher levels of satisfaction with the experience.

 

 

 

 

Delays in a family practitioner’s office are inevitable, however the survey suggests that appointment delays (and the management of those delays) have significant impacts on patient satisfaction.

 

 

 

 

Every patient’s need for timely primary care is different – some may need to access an appointment with their doctor quickly, while others may be able to wait. Insights from patients on the issue provides valuable information to primary care doctors about what constitutes an acceptable wait time between booking an appointment and seeing a physician.

 

Being able to see a family doctor within a one-week appointment window is highly acceptable to patients in Alberta; Patient acceptance beyond that window drops off significantly.

 

 

 

Click the link to view:

 

Key News Release Results: https://www.albertapatients.ca/MediaServer/Shared/Releases/ABP%20Primary%20Care%20Release%20Results.pdf

 

Detailed Report of Findings: https://www.albertapatients.ca/MediaServer/Shared/Releases/ABP%20Primary%20Care%20Detailed%20Findings.pdf

 

 

 

About albertapatients

 

These findings are drawn from research conducted on behalf of the Alberta Medical Association for its albertapatients initiative – an online community that provides Albertans the opportunity to provide input and feedback into the province’s health care system, and help shape the future of health care in Alberta through regular professionally executed survey research. This initiative also acts as a conduit for Alberta’s doctors to update patients about what’s going on in health care delivery, and report on findings from the survey research. This study was designed and conducted in response to interest expressed by albertapatients community members.

 

Research findings should be directly attributed to albertapatients.ca

 

 

 

Survey Methodology

 

These are findings of an albertapatients.ca survey conducted on behalf of the Alberta Medical Association. ThinkHQ Public Affairs Inc. is a Canadian-based independent public opinion consultancy, and is the Alberta Medical Association’s research partner in the operation of albertapatients.ca.

 

The Study was fielded via a representative online research panel sample (albertapatients) between March 9 and March 16, 2017. Participants are Alberta residents over the age of 18, and the sample has been weighted to reflect the gender, age and regional distribution of Albertans who have used the healthcare system within the past 12 months. A total of 1657 interviews were conducted for the survey. The online methodology utilizes a representative but non-random sample therefore margin of error is not applicable. However, a probability sample of this size would yield a margin of error of +/- 2.4 percentage points.

 

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MEDIA CONTACTS

 

Shannon Rupnarain

Assistant Executive Director, Public Affairs

Alberta Medical Association

Shannon.rupnarain@albertadoctors.org

 

 

Marc Henry

Research Director, albertapatients.ca

marc@thinkhq.com

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